Privacy Policy

Account information you provide (name, email, agency details). OAuth tokens, API keys, and credentials for the publishing channels you connect. Content created and published by Trina on behalf of your agency’s clients.

When you connect a Google account (during onboarding or in Settings → Connections), Trina requests two read-only scopes: Google Search Console (webmasters.readonly) and Google Analytics (analytics.readonly). We use Search Console data — clicks, impressions, average position, click-through rate, top queries, and the list of verified sites the account owns — and Google Analytics data — sessions, page views, and engagement time — for a single purpose: to display your own search and traffic performance inside your Trina dashboard and reports. This data is accessed read-only, is never used for advertising, is never sold, and is never shared with third parties. The refresh token is encrypted on our servers; revoking access in your Google Account removes our access immediately.

Trina's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Published content and learned brand personas belong to your agency. Performance data belongs to your agency. Channel credentials remain encrypted and accessible only to Trina’s publishing process. Search Console / Analytics data belongs to its Google-account owner; revoking OAuth removes our access immediately.

Credentials are encrypted with AES-256 at rest. Plaintext is never logged. Chat does not accept passwords; password input flows only through dedicated secure forms.

When you pay for a subscription we do not collect or store your card details. You enter them directly into the payment provider's window and the provider holds them. What remains on our servers is only what is needed to request the next charge: the provider's billing key and customer key, the card issuer name, the masked last digits, and the amount, timestamp, order number, plan and billing cycle. We use these to bill the subscription, show your charge history, process refunds, and retain transaction records as Korean law requires.

Under Art. 26 of the Personal Information Protection Act we entrust payment processing to Toss Payments Inc. — card authorisation for recurring charges, issuing and holding the billing key, and cancellations and refunds. They hold the data until the purpose is met, except where law requires longer retention. We manage and supervise them by contract, and we amend this policy if the processor changes or another is added.

We destroy personal data without delay once its purpose is met, except records Korean law requires us to keep: contract and withdrawal records 5 years; payment and supply records 5 years; consumer complaint and dispute records 3 years; advertising records 6 months (Act on Consumer Protection in Electronic Commerce); sign-in logs 3 months (Protection of Communications Secrets Act).

You may request access, correction, deletion, or suspension of processing of your personal data at any time (Arts. 35–37 of the Personal Information Protection Act), from the console settings or by contacting us. We act within 10 days and tell you the outcome. Requests may also be made through a legal representative or an agent you authorise.

남대현, CEO of Trina Inc. — 070-8064-3349 · contact@trina.app · 경상북도 경주시 산내면 오봉로 27-8. For help with a privacy violation you may also contact Korea's Privacy Infringement Report Centre (118) or the Personal Information Dispute Mediation Committee (1833-6972).

On cancellation, auth credentials are deleted immediately. You have 30 days to export content, performance data, and brand guides. After 90 days, all stored data, including learned personas, is permanently deleted.

Questions? Reach us at contact@trina.app.