Refund Policy

This policy covers cancellations and refunds for Trina subscriptions provided by Trina Inc. Plans and prices are listed at /pricing; other terms are in the Terms of Service. Anything not covered here follows the Korean Act on Consumer Protection in Electronic Commerce.

A 7-day free trial is available on first sign-up. No card is registered and no payment is taken during the trial, so there is nothing to refund. The trial does not convert to a paid plan automatically — you choose and pay for a plan yourself.

If you have not usedthe service in the billing cycle you paid for, you may withdraw within 7 days of payment for a full refund (Art. 17(1)). “Use” means we performed any of the following for you in that cycle: site analysis, keyword discovery, draft generation, channel publishing, or performance reporting. Because the deliverable is digital content that cannot be returned once produced, withdrawal is restricted after work has been performed (Art. 17(2)(5)), and the mid-term cancellation rules below apply instead.

We do not assert that restriction if we failed to disclose it before payment or failed to offer a trial. Where content is defective or differs from how it was advertised, you may withdraw within 3 months of payment and within 30 days of discovering the problem, regardless of use (Art. 17(4)).

You may cancel at any time. Service stops immediately, you are not billed again, and the unsupplied remainder is refunded pro-rata with no cancellation fee. If you would rather use the full period you paid for, simply cancel just before the next billing date instead. The refund is:

refund = amount paid − (amount paid ÷ days in the cycle × days used)
Days used run from the payment date up to (but not including) the cancellation request date, so no day is counted twice.

Annual plans are discounted 20% against the monthly price. On mid-term cancellation, the period you used is recalculated at the undiscounted monthly rate and deducted, and the balance is refunded:

refund = annual amount paid − (monthly list price × whole months used) − pro-rata for the partial month
Whole months run from the payment date; the final partial month is charged only for the days actually used. Total deductions never exceed the discount you received, but the refund shrinks over time and reaches zero at roughly 9.6 months. If the result is zero or less, no refund is due.

We refund, or take the steps necessary to refund, within 3 business days of receiving your withdrawal or cancellation (Art. 18(2)). Refunds are issued by reversing the original payment method. Card reversals may take a further 3–5 business days to appear on your statement depending on your issuer. Where reversal is no longer possible, we transfer to a bank account you nominate. Unjustified delay accrues late interest at the rate set by Presidential Decree (Art. 18(2)).

If service is interrupted for 24 consecutive hours, or 72 cumulative hours in a month, through our fault, we refund one month's fee or extend your term by one month — your choice. For annual plans one month means the annual amount divided by 12. Interruption is measured against our uptime logs, which we provide on request. Announced maintenance windows, and interruptions originating in systems we do not operate (your external channels, hosting, or domain), are excluded.

Duplicate or incorrect charges are refunded in full. If we find the error first we refund without being asked and tell you. If you find it first, contact us and we refund within 3 business days of confirming.

Refunds may be limited or reduced where: (1) we terminated for breach of the Acceptable Use clause — the period already used is not refunded; (2) a separate written agreement, such as an agency or reseller contract, sets different refund terms, which then prevail; (3) a period was provided free or discounted under a promotion — we do not refund more than you actually paid.

Cancel yourself under Settings → Billing in the console. For a refund, email us from your account address with the reason and we will confirm the amount within 1 business day.

070-8064-3349 · contact@trina.app
Trina Inc. · CEO 남대현 · 경상북도 경주시 산내면 오봉로 27-8 · Business reg. no. 414-81-10138

If we cannot reach agreement, you may apply for mediation to the Korea Fair Trade Commission, a provincial governor, or the Consumer Dispute Settlement Commission of the Korea Consumer Agency (1372). Amendments are posted 7 days before taking effect, or 30 days before with individual notice where they disadvantage you. Subscriptions already paid for are governed by the policy in force at the time of payment.